Enhancing Operational Efficiency for
Airbus Helicopter Operators

Historically, Airbus Helicopters faced significant challenges in managing a fragmented customer portal that was neither user-friendly nor efficient for its stakeholders. The portal needed to engage customers more effectively, streamline its operational processes, and integrate diverse third-party business applications. The goal was to develop a modern platform that aligned with the unique journey of helicopter operators, breaking down existing silos and optimizing the role and permission management processes.

To address these challenges, Airbus Helicopters selected Liferay technology, known for its robust customization capabilities and rich features. The initiative focused on creating a single, integrated platform that would support all aspects of helicopter operations management, from maintenance tracking to part ordering and warranty claims. This platform was designed to be accessible 24/7 across all devices, enhancing usability and operational continuity.

The redesign of the Airbus Helicopters portal was guided by four main pillars: enhancing public website functionality to promote services, implementing transversal functionalities like fleet management and notifications, optimizing the single sign-on process, and customizing user dashboards based on specific operator needs. The project also involved significant backend integration to ensure that existing business applications were seamlessly incorporated into the new system.