Elevating Enterprise Services
for Vodafone

Vodafone Business faced significant challenges in its quest to become more customer-centric and digitally advanced. The existing infrastructure was cumbersome, costly, and slow to adapt to market needs, leading to delayed product launches and services. The business and IT teams were misaligned, further complicating their objectives to streamline operations and enhance service delivery.

In response to these challenges, Vodafone Business implemented the Liferay Digital Experience Platform (DXP). This platform was selected for its robust capabilities in managing complex digital experiences and ability to integrate with existing systems, thereby providing a seamless service experience across all levels of customer interaction.

The implementation of Liferay focused on creating a unified self-service portal known as COVE (Customer Omnichannel for Vodafone Enterprise). This portal was designed to improve accessibility, allowing customers to manage their services efficiently and personalize their interactions according to their specific needs. The transition to Liferay was completed in just six months, showcasing the platform's adaptability and the effectiveness of Vodafone's strategic planning.